Refund policy

Effective Date: 07/20/2024

At Prosperity Apparel, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy to ensure a seamless shopping experience.

Returns

  1. Eligibility

    • Items must be returned within 30 days of the delivery date.

    • Items must be unused, unwashed, and in the same condition that you received them.

    • Items must be in the original packaging with all tags attached.

    • Sale items are final and cannot be returned.

  2. Non-Returnable Items

    • Gift cards

    • Final sale items

    • Any item not in its original condition, damaged, or missing parts for reasons not due to our error

  3. Return Process

    • To initiate a return, please email us at Prosperity.appl@gmail.com with your order number and reason for return.

    • Once your return is approved, we will send you a return shipping label and instructions on how to send your item back to us.

    • Please note that returns will need to be sent to the following address: 145 West Avenue #391, Cedartown Georgia 30125, United States.

Refunds

  1. Refund Process

    • Once we receive and inspect your return, we will send you an email to notify you of the approval or rejection of your refund.

    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

  2. Late or Missing Refunds

    • If you haven’t received a refund yet, first check your bank account again.

    • Then contact your credit card company, as it may take some time before your refund is officially posted.

    • If you’ve done all of this and you still have not received your refund, please contact us at Prosperity.appl@gmail.com. 

Exchanges

  • The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Shipping

  1. Return Shipping

    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

    • If you receive a refund, the cost of return shipping will be deducted from your refund.

  2. Lost or Damaged Returns

    • We are not responsible for items lost or damaged in return transit. We recommend using a trackable shipping service or purchasing shipping insurance.

Contact Us

If you have any questions about our return and refund policy, please contact us at Prosperity.appl@gmail.com. 

Thank you for shopping with Prosperity Apparel.